5/30/2023 0 Comments National grid pay bill![]() ![]() This ERT projects a meter reading that our vehicle picks up (i.e., reads) on their designated monthly meter reading date. I used a testing devise, Itron FC300 R to test for the radio signal the meter emits which we call the ERT signal. I have a chronology of each call with National Grid and both visits from the their technician, if that will be useful. I would like help in resolving the malfunctioning meter so I do not have to continue overpaying more than double my electrical usage each month. ![]() National Grid’s customer service representative that I spoke with March 13 said she would report the issue to the Batavia supervisor of meter readings, but, again, no action toward a solution. Neither National Grid nor the landlord are doing anything to fix the meter. I call in meter readings, but they are not used, so my bills continue to be estimates that are significantly higher than my actual usage. I have called many times starting January 3, but this issue is not being addressed by National Grid. My bills have been consistently estimated at more than twice my actual usage. He has not fixed the problem and National Grid is not manually reading the meters. He says my electric meter (and four others in the building) are not sending a signal readable to the meter reader’s truck. The National Grid technician has come to the property twice since January. Since moving into **** **** ********** apartment building, my electric bills have been estimates only. That is the resolution that is acceptable. I want to know how much the refund will be. And to tell me you may charge me even more - wait and see - is not a resolution. I have been told, that based on the reading you may charge me even more than the estimated figure of $171. You stated that 5-10 business days includes correction of the bill, but you don't say what my refund will be. If you have had the reading since 2/16 why can't you simply tell me what it is and the amount of my refund. You are still not telling me what the final bill is. I am happy to hear they will not charge $25 for the meter reading. I am supposed to believe you read the meter on 2/16 but rather than creating an accurate bill you chose to "estimate" and disregard the actual reading. If the meter was read on 2/16, the day after I moved out, why wasn't that reading used to create an accurate bill in the first place. For your reference, details of the offer I reviewed appear below. I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. Just call the customer? Send the bill to the customer? Should have been avoided. They don’t understand the unattended consequences of their lack of due diligence before sending this to collections. This is very unprofessional especially to a long time customer that has always been in good standing. I’m asking that any report in my credit because of this be removed immediately. But they created a mess if my credit and I may have lost the opportunity to buy a home. The same day I called them and made the payment in full. I believe this is very unfair as Nation Grid has my phone number and address and never once tried to reach me before going straight to collections. On Friday April 7 (less than 1 month from the bill being due) I received a call from a debt collection agency stating my account is now in collections and reported to the credit bureaus. However, I did not receive a bill and since it was a new account I failed to make a payment as I didn’t realize one was due. I have had service at other homes in this location during the past 20 years. The home where they service dies not even receive mail at the residence, they must have a P.O. National Grid then sent my bill to the address of the home serviced instead of my billing address at my home. The new tenants moved in and switched the service into their names within a few weeks. I told them I did not live there and they have my billing and mailing address on file. I told them I was the landlord and needed to gas and electricity turned on in my make. In January 2023, I opened an account to have electric at one of my properties located at ** * **** *t., Fultonville, NY 12072. I am a landlord and have multiple rental units in their coverage area. They have all my information in file and currently send a bill to my home every month. I have and/or have had multiple accounts with company. ![]()
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